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Level up your crypto security by choosing the world's most advanced hardware wallet.
OneKey Store difference. More reasons to shop with us.
Global shipping, free over $89
Manufacturer warranty
Shop with specialist
Multiple ways to pay, including crypto
Official supply. 100% authentic
OneKey Store Exclusives
Have a question?
- Where can I track my order?After your order ships, we send a tracking link by email. You can also find it on your order page. Tracking updates may take 24 to 48 hours after the label is created.
- Can I change my address or cancel my order?If your order has not shipped yet, we may be able to help. Contact support as soon as possible with your order number. Changes are usually not possible after shipment.
- My tracking says delivered, but I didn’t receive the package.Please check with family members, neighbors, building staff, and your local carrier first. If it is still missing, contact support with your order number and tracking details.
- Can I use a discount code and a gift card in the same checkout?In most cases, yes. Discounts apply first, then the gift card covers the remaining balance.
- When is my crypto payment confirmed?Your order is confirmed after the required network confirmations. Please pay the exact amount on the correct network shown at checkout. If you need help, contact support with the transaction hash.
- How do I request a return or warranty service?Contact our support team with your order details and a brief description of the issue. We’ll guide you through the next steps.